Cancellation Policy for Mom’s Kitchen Delivery
At Mom’s Kitchen Delivery, we strive to provide the best service and ensure a smooth experience for our customers. However, we understand that sometimes plans change. Please review our cancellation policy below:
1. Order Cancellation by Customer
We understand that things come up, and you may need to cancel your order. If you wish to cancel your order, please note the following:
- Cancellation Window: You may cancel your order without penalty up to 30 minutes after placing your order.
- How to Cancel: To cancel your order, please contact us via [email/contact number] or through your account on the website/app.
- After the Cancellation Window: Once the cancellation window has passed, your order will be processed and prepared. As our meals are made fresh and tailored to your order, we may not be able to cancel or refund the order after this time.
2. Order Cancellation by Mom’s Kitchen Delivery
In rare circumstances, we may need to cancel an order due to reasons beyond our control, such as:
- Unavailability of ingredients
- Delivery issues or weather-related delays
- Other unforeseen events or emergencies
If we need to cancel your order, we will notify you as soon as possible and offer you a full refund or the option to re-schedule your order for a later time.
3. Refunds
- If your order is canceled within the allowable time frame, you will be entitled to a full refund of the purchase price, excluding any non-refundable fees (such as delivery charges, if applicable).
- If your order is canceled by us, a full refund will be provided, including delivery charges.
- Refund Processing: Refunds will be processed to your original payment method and may take up to [X] business days to appear in your account.
4. Late Cancellations or No Shows
- If you fail to provide accurate delivery information, and we are unable to deliver your order, additional delivery charges may apply for redelivery or reattempt.
- For orders that are canceled after the preparation has begun or after the delivery attempt, we may not be able to provide a refund.
5. Special Circumstances
In certain situations, such as extreme weather or health-related issues, we may allow flexibility in our cancellation policy. Please reach out to us if you're experiencing such circumstances, and we will do our best to accommodate you.
