en
Join us

Terms and condition



Terms and Conditions

Welcome to MOM's App. By accessing or using our application, you agree to comply with and be bound by the following Terms and Conditions.

1. Acceptance of Terms

By using MOM's App, you confirm that you are at least 18 years old or using the app under the supervision of a parent or guardian.

2. Services

MOM's App provides an online platform that allows users to browse, order, and purchase food items from listed restaurants or vendors. MOM's App acts as an intermediary between users and food vendors.

3. User Accounts

  • Users must provide accurate and complete registration details.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • MOM's App reserves the right to suspend or terminate accounts for misuse or false information.

4. Orders & Payments

  • All orders are subject to availability and confirmation by the respective vendor.

  • Prices listed on the app are subject to change without prior notice.

  • Payments must be completed through the available payment methods in the app.

  • Once an order is confirmed, cancellation may not be allowed except as per the cancellation policy.

5. Cancellation & Refund Policy

  • Refunds will be processed in cases of failed transactions, unavailable items, duplicate payments, or valid complaints.

  • Refund timelines may vary depending on the payment provider or bank policies.

6. Delivery Policy

  • Delivery times are estimated and may vary due to traffic, weather, or unforeseen circumstances.

  • MOM's App is not liable for delays beyond reasonable control.

7. Food Quality & Vendor Responsibility

  • Food preparation, packaging, and quality are the sole responsibility of the respective vendors.

  • Users must report any issues related to food quality or safety promptly through the app or customer support.

8. Prohibited Activities

Users agree not to:

  • Provide false or misleading information

  • Use the app for unlawful purposes

  • Attempt to gain unauthorized access to the app’s systems

  • Disrupt or misuse the services

9. Intellectual Property

All logos, designs, content, and trademarks displayed in MOM's App are the property of MOM's App and may not be copied, reproduced, or used without prior permission.

10. Limitation of Liability

MOM's App shall not be liable for any indirect, incidental, or consequential damages arising from the use of the app or services provided by vendors.

11. Modifications to Terms

MOM's App reserves the right to update or modify these Terms and Conditions at any time. Continued use of the app constitutes acceptance of the revised terms.